خانه آیلتس آرین : آموزش اصطلاحات و جملات پرکاربرد زبان انگلیسی درهنگام ورود و تسویه حساب هتل
Useful Words and Phrases Used at a Hotel
This page lists English words and phrases used in the international hotel industry. Each word is shown with its contextual meaning and an example sentence.
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word part of speech
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meaning
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example sentence
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adjoining rooms noun
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two hotel rooms with a door in the centre
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If you want we can book your parents in an adjoining room.
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amenities noun
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local facilities such as stores and restaurants
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We are located downtown, so we are close to all of the amenities.
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attractions noun
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things for tourists to see and do
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The zoo is our city's most popular attraction for kids.
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baggage noun
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bags and suitcases packed with personal belongings
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If you need help with your baggage we have a cart you can use.
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Bed and Breakfast noun
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a home that offers a place to stay and a place to eat
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I can book you into a beautiful Bed and Breakfast on the lake.
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bellboy noun
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a staff member who helps guests with their luggage
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The bellboy will take your bags to your room for you.
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book verb
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arrange to stay in a hotel
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I can book your family in for the weekend of the seventh.
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booked adj
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full, no vacancies
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I'm afraid the hotel is bookedtonight.
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brochures noun
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small booklets that provide information on the local sites and attractions
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Feel free to take some brochures to your room to look at.
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check-in verb
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go to the front desk to receive keys
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You can check-in anytime after four o'clock.
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check-out noun
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return the keys and pay for the bill
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Please return your parking pass when you check-out.
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complimentary breakfast noun
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free of charge
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All of our rooms have complimentary soap, shampoo, and coffee.
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cot, rollaway bed noun
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a single bed on wheels that folds up
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If you need an extra bed, we have cots available.
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damage charge noun
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money a guest owes for repairs to hotel property (when caused by violent or careless acts)
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We will have to add a damage charge for the hole you put in the wall.
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deposit noun
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amount paid ahead of time to secure a reservation
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You will not receive your deposit back if you cancel.
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double bed noun
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a bed large enough for two people
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They are a family of four, so give them a room with two double beds.
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floor noun
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a level of the building
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The swimming pool is on the main floor.
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front desk, reception noun
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the place where guests go to check in and out and to get information
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Towels are available at the front desk.
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guest noun
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a person that is staying at the hotel
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Our washrooms are for guests only.
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hostel noun
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a very inexpensive place for backbackers and travelers on a budget
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In the hostel you probably won't get your own room.
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hotel manager noun
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person in charge at the hotel
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I'll let you make your complaint to the hotel manager.
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housekeeping, maid noun
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staff members that clean the rooms and linen
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Put a sign on the door if you want housekeeping to come in and change the sheets on the bed.
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ice machine noun
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a machine that automatically makes ice that guests can use to keep drinks cold
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There is an ice machine by the elevator on all of the even numbered floors.
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indoor pool noun
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place for guests to swim inside the hotel
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The heated indoor pool is open until 10 pm.
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inn noun
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another word for "hotel"
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There's an inn on the other side of town that has a vacancy.
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Jacuzzi, hot tub, whirl pool noun
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a small hot pool for relaxation
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Our honeymoon room has a personal hot tub.
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king-size bed noun
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extra large bed
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A room with a king size bed costs an extra ten dollars a night.
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kitchenette noun
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a small fridge and cooking area
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Your room has a kitchenette so you can prepare your own breakfasts and lunches.
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late charge noun
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a fee for staying past the check-out time
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You will be charged a ten dollar late charge for checking out after 11 am.
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linen noun
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sheets, blankets, pillow cases
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We will come in and change the linens while you are out of your room.
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lobby noun
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large open area at the front of the hotel
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You can stand in the lobby and wait for your bus.
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luggage cart noun
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a device on wheels that guests can push their luggage on
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Please return the luggage cart to the lobby when you are finshed with it.
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maximum capacity noun
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the most amount of people allowed
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The maximum capacity in the hot tub is ten people.
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motels noun
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accommodations that are slightly cheaper than hotels
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Our motel is very clean and is close to the beach.
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noisy adj
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loud
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The guests next to you have complained that you are being too noisy.
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parking pass noun
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a piece of paper that guests display in the car window while in the hotel parking lot
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Display this parking pass in your window to show that you are a hotel guest.
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pay-per-view movie noun
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extra charge for movies and special television features
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If you order a pay-per-view movie, the charge will appear on your bill.
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pillow case noun
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the covering that goes over a pillow
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Room 201 doesn't need their sheets changed, but they requested one new pillow case.
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queen size bed noun
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bed with plenty of space for two people (bigger than a double)
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They have a queen size bed so the small child can eaily fit in the middle.
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rate noun
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cost of renting a room for a certain time period
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Our rates change depending on the season.
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reservation noun
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a request to save a specific room for a future date
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They say they made a reservationbut it doesn't show on the computer.
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room service noun
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delivery of food or other services requested by guests
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If you would like a bottle of wine, just call room service.
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sauna noun
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a hot room for relaxation, filled with steam
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We don't recommend bringing young children into the sauna.
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single bed noun
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a bed for one person
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The economy priced room includes one single bed.
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sofa bed, pull-out couch noun
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a bed built into a sofa or couch
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The room contains a sofa bed so the room actually sleeps five.
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towels noun
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used to cover and dry the body after swimming or bathing
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You can get your swimming pool towels at the front desk.
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vacancy noun vacant adj
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available rooms
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We only have one vacancy left, and it is for a single room.
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valet noun
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staff that parks the guests' vehicles
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If you leave your car keys with us, the valet will park your car underground.
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vending machine noun
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a machine that distributes snacks and beverages when you insert coins
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The vending machine on the fifth floor has chocolate bars and chips.
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view noun
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a window that offers a nice image for guests
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The room is more expensive because it has a spectacular view of the beach.
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wake up call noun
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a morning phone call from the front desk, acts as an alarm clock
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What time would you like your wake up call?
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weight room, workout room, gym noun
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a room that guests can use for exercise and fitness
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Our weight room has a stair climber and a stationary bicycle.
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Check In
Front Desk Receptionist
- What name is the reservation under?
- How long will you be staying?
- Are you planning on checking out tomorrow?
- I'm afraid you can't check in until after 4:00 pm.
- What type of vehicle are you driving?
- Do you know the license plate number of your vehicle?
- Complimentary breakfast is served in the lobby between 8 and 10 am.
- I'll give you two room keys.
- The dining room is on the main floor at the end of the hall.
- The weight room and sauna are on the top floor.
- Just call the front desk if you need any extra towels or pillows.
Guest
- We have a reservation under Jill McMann.
- Do you have any vacancies?
- Is the hotel booked, or can we get a room for tonight?
- How do we get to our room from here?
- Is it okay to park out front?
- What time is the pool open until?
- What time is breakfast served at?
- Is it too early to check in?
- Can we get a wake-up call?
- When is check out time?
Check Out
Front Desk Receptionist
- Are you ready to check out?
- What room were you in?
- How was your stay?
- Was everything satisfactory?
- Will you be putting this on your card?
- And how will you be paying for this?
- Would you like to speak to the hotel manager on duty?
- I'll just need your room keys, please.
- Enjoy the rest of your holiday.
- Have a safe trip home.
Guest
- We're checking out of room 401.
- Sorry we're a bit late checking out.
- I'm afraid we overslept/slept in.
- We really enjoyed our stay.
- We have a few complaints.
- We'll be back next time we're in town.
Sample Conversation
Receptionist: Hi there. Are you checking out now?
Guest: Yes, sorry. I know we're a few minutes late.
Receptionist: That's no problem. It's always really busy at check out time anyway.
Guest: Oh, really. The last hotel we stayed in charged us for a late check out.
Receptionist: The hotel isn't booked this week, so it's not a problem. How was everything?
Guest: The room was great. The beds were really comfortable, and we weren't expecting our own fridge.
Receptionist: I'm glad you liked it.
Guest: The kids were disappointed that the pool wasn't open this morning, though.
Receptionist: I apologize for that. We can't get a cleaner in any earlier than 10 am.
Guest: Well we had a nice swim last night anyhow.
Receptionist: Will you be putting this on your credit card?
Guest: No. I'll pay cash.
Receptionist: OK. So the total comes to $123.67, including tax.
Guest: I thought it was $115 even. That's what they said yesterday when we checked in.
Receptionist: Yes, but there is an extra room charge on your bill.
Guest: Oh, I forgot. My husband ordered a plate of nachos. Sorry.
Receptionist: No problem. So...from $140, here's your change. Now, I'll just need to ask you for your room keys.